Experience

Education

Master of Science in Library and Information Science

August 2018

Syracuse University, School of Information Studies, Syracuse, NY

Bachelor of Arts in English

May 2013

University of Iowa, College of Liberal Arts and Sciences, Iowa City, IA

Certification

Nielsen Norman Group UX Certification (NN/g UXC)

Research Specialization

May 20, 2021

Courses: Analytics and User Experience, Journey Mapping, Measuring UX and ROI, Remote User Research, User Interviews, Writing Compelling Digital Copy

Skills

Professional Experience

Assistant UX Researcher (Contract), Blink UX

October 2020 – November 2020

• Contributed to final report, including actionable findings observed from user testing sessions
• Documented testing sessions with a GoPro and camera to record research participants
• Curated clips and edited a highlight reel to feature the findings of the user testing sessions

User Interface Specialist (Contract), Cornell University

January 2019 – October 2019

• Designed and executed a usability study to assess an application for new student onboarding
• Recruited a diverse set of participants
• Identified testing scenarios and created a test script
• Led user testing sessions using Morae recording software
• Compiled session observations and analyzed quantitative data
• Presented findings and recommendations to team
• Analyzed usage metrics with R and translated data into visualizations
• Applied Web Content Accessibility Guidelines (WCAG 2.0 AA standard) in HTML content to ensure Cornell websites met the needs of all users
• Introduced standardized wording and simplified logic for a consistent experience; updated content

Social Media Researcher, Columbia University, Tow Center for Digital Journalism

May 2016 – August 2016

• With input from professors and graduate students, created a system for categorizing and recording the sentiment of posts. Identified categories (e.g., support/attack, image/issue, civil/uncivil) for thousands of posts from the general public
• Led student meetings for identifying topic for social media messages
• Gathered and documented debate transcripts to improve the accuracy of sentiment analysis and topic modeling for candidates' social media messages
• Collected relevant academic articles related to digital campaigns, natural language processing, and social media. Documented polling data to gain a larger sense of the election for use in future research

Faculty Assistant, Syracuse University iSchool

January 2016 – November 2016

• Transcribed interviews featuring biohackers with technology implants in their bodies
• Created a system for categorizing social media data by topic, image, and level of vitriol
• Earned IRB research certification for graduate students

Support Services Specialist, University of Iowa Hospitals & Clinics (UIHC)

June 2014 – May 2015

• Served as an intermediary between patients and their healthcare team for the UI Women's Health Center
• Trained new hires on Epic scheduling program, phone system, and department expectations
• Provided feedback on scheduling templates